Privacy Policy

We may collect personal information directly from you when you request a quotation; contact us by phone, email, SMS or through our website; submit an online enquiry or callback request; purchase our products or services; request finance information; register for promotions or newsletters; participate in surveys or competitions; communicate with our customer support team; or otherwise interact with our business.

The personal information we collect may include full name; residential or installation address; postal address; email address; telephone number; date of birth (where required); electricity retailer and distributor details; electricity account information; property information relevant to your installation; payment information; identification documents where required for rebates or finance; and any other information reasonably required to provide our products and services.

We may also collect technical information when you visit our website, including IP address; browser type; operating system; device information; pages visited; referring website; cookies and similar technologies.

Our website uses cookies and similar technologies to improve user experience, monitor website performance and deliver relevant advertising.

Cookies help us remember your preferences; analyse website traffic; improve website functionality; measure advertising effectiveness; and provide remarketing advertisements.

You may disable cookies through your browser settings; however, some website features may not function correctly.

We may use services including Google Analytics, Google Ads, Meta (Facebook) Pixel, Microsoft Advertising, and other marketing and analytics platforms.

We may use your personal information to provide quotations; design and install solar and battery systems; arrange inspections; process orders and payments; administer government rebate applications; obtain DNSP approvals; coordinate installations with subcontractors; provide warranty support; communicate with you regarding your project; respond to enquiries; improve our products and services; conduct customer satisfaction surveys; send promotional offers and marketing communications; comply with legal and regulatory obligations; and detect and prevent fraud.

We may disclose your personal information where reasonably necessary to provide our services, including to our employees; authorised subcontractors; CEC accredited installers; electricians; wholesalers and equipment suppliers; Distribution Network Service Providers (DNSPs); electricity retailers; government departments administering rebates; finance providers (where requested); payment processors; IT service providers; cloud storage providers; CRM providers; call centres; marketing providers; professional advisers; insurers; legal advisers; regulators; and any person where required or authorised by law.

Some service providers may store information outside Australia.

Where this occurs, we take reasonable steps to ensure they comply with the Australian Privacy Principles or equivalent privacy protections.

We take reasonable steps to protect personal information from unauthorised access; misuse; interference; loss; modification; and disclosure.

Security measures may include encrypted cloud storage; password-protected systems; secure customer databases; restricted staff access; cybersecurity protections; and secure disposal of personal information when no longer required.

You may request access to the personal information we hold about you.

If you believe any information is inaccurate, incomplete or out of date, you may request that it be corrected.

Requests should be sent to:

Privacy Officer
Aussie Premium Solar Pty Ltd

Email: info@aussiepremiumsolar.com.au

We may require proof of identity before providing access. Where permitted by law, a reasonable administrative fee may apply.

By providing your contact details, you consent to receiving communications relating to quotations; installations; warranties; promotions; new products; special offers; newsletters; and company updates.

You may opt out of marketing communications at any time by clicking the unsubscribe link; replying STOP to SMS (where available); or contacting us.

Opting out of marketing communications will not prevent us from contacting you regarding your existing orders or services.

If you believe we have breached the Australian Privacy Principles, please contact our Privacy Officer.

Email: info@aussiepremiumsolar.com.au

We aim to investigate and respond within a reasonable time. If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

We may update this Privacy Policy from time to time.

The latest version will always be available on our website. Your continued use of our services after any update constitutes acceptance of the revised Privacy Policy.

For questions about this Privacy Policy or the handling of your personal information, please contact:

Privacy Officer
Aussie Premium Solar Pty Ltd

Email: info@aussiepremiumsolar.com.au

Website: www.aussiepremiumsolar.com.au

Phone: 1300 001 708